Shipping policy

ORDER PROCESSING:

Our saunas and cold plunges are custom and made on demand. Please allow 2 business days to process your order and 6-8 weeks for your sauna or cold plunge. Expect an email within 48 hours to let you know your order is on the way! 

LOCAL DELIVERY 

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within [insert distance] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before [time] during store hours [insert store hours] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING

Orders are generally shipped within 48 hours of your product arriving using freight shipment with curbside delivery. Flat rate shipping fee applies to orders shipping within US and Canada.

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING:

We do not offer international shipping outside of United States and Canada at this time.

REFUNDS, RETURNS AND EXCHANGES 

As this is a custom product, we do no accept returns after purchase.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@apollosaunas.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@apollosaunas.com